Privacy Policy

Privacy Policy

Effective date: 29 August 2025

This Privacy Policy explains how MoodQueen (“MoodQueen,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit www.moodqueen.com or purchase from us.

By using our website, you agree to the practices described in this Policy.

1. Who We Are (Data Controller)

2. Information We Collect

We may collect the following categories of personal data:

A. Information you provide directly:

  • Name, email, phone, shipping/billing address

  • Payment information (processed securely by payment providers)

  • Order details, returns, and customer service requests

  • Newsletter or marketing sign-up preferences

B. Information collected automatically:

  • IP address, browser type, device information

  • Site interactions (pages viewed, time spent, clicks)

  • Cookies and similar technologies

C. Information from third parties:

  • Shopify (our e-commerce platform)

  • Payment processors and fraud-prevention tools

  • Delivery/logistics partners

  • Security tools (e.g., hCaptcha for spam protection)

3. How We Use Your Information

We use personal data to:

  • Process and fulfill orders (payments, shipping, returns)

  • Provide customer service and support

  • Secure our website and prevent fraud or abuse

  • Improve our products, website, and user experience

  • Send marketing communications (with your consent where required)

  • Comply with legal and tax obligations

4. Sharing Your Information

We may share information with:

  • Service providers (Shopify, payment processors, logistics companies, IT and marketing tools)

  • Security & fraud-prevention partners (e.g., hCaptcha)

  • Professional advisers (legal, tax, accounting)

  • Authorities if legally required

  • Business transfers (e.g., sale, merger, restructuring)

We do not sell your personal data.

5. International Data Transfers

Your information may be transferred outside your country (including the EU/UK and UAE). Where applicable, we use lawful safeguards such as Standard Contractual Clauses to protect your data.

6. Data Retention

We keep your data only as long as necessary:

  • Orders & invoices: 7–10 years (for tax/accounting compliance)

  • Customer service records: up to 3 years after last contact

  • Marketing data: until you unsubscribe or request deletion

When no longer needed, data will be securely deleted or anonymized.

7. Cookies & Tracking

We use cookies for:

  • Essential purposes (cart, checkout, site security)

  • Analytics & performance (to understand site usage)

  • Preferences (language, region)

  • Advertising (where legally permitted, with consent)

You can manage cookies via your browser. Where required, we display a cookie banner to request consent. We also respect Global Privacy Control (GPC) signals.

8. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal data

  • Restrict or object to processing

  • Withdraw consent at any time

  • Data portability (receive a copy in a structured format)

  • Opt-out of marketing or targeted advertising

  • File a complaint with your local regulator

To exercise your rights, contact us at info@moodqueen.com.

9. Marketing & Communications

You can unsubscribe from our marketing emails anytime by clicking the unsubscribe link in the email or contacting us directly.

10. Security

We use appropriate technical and organizational measures to protect your information. However, no online system is 100% secure, and we cannot guarantee absolute security.

11. Children’s Privacy

Our website and products are not intended for children under 16. We do not knowingly collect personal data from minors.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective date.”

13. Contact Us

If you have questions or wish to exercise your privacy rights, please contact us:
📧 info@moodqueen.com
🌐 www.moodqueen.com