Terms and Conditions
Terms & Conditions
Effective date: 29 August 2025
1) Eligibility & Accounts
You must be at least the age of majority in your jurisdiction to use this site and place orders. You are responsible for keeping your account credentials secure and for all activity under your account.
2) Orders, Pricing & Payment
- All orders are offers to purchase and are subject to acceptance.
- Prices, promotions, and product details may change without notice. Confirmed orders will reflect the price shown at checkout when accepted.
- You authorize charging your selected payment method for the full order total, including any taxes, duties, and shipping.
- If a pricing or descriptive error occurs, orders may be cancelled and refunded.
3) Shipping, Delivery & Risk of Loss
- Orders ship to the address you provide. Risk of loss may pass on carrier hand-off subject to applicable consumer laws.
- Delivery timeframes are estimates and can be affected by customs or carrier delays.
- Refused/undeliverable parcels or incorrect addresses may incur additional fees, which can be deducted from any refund where permitted.
4) Returns & Refunds
Purchases are governed by our Refund & Returns Policy. Please review it before purchasing.
5) Product Info & Wellness Disclaimer
- Products are cosmetic/well-being items and are not medical devices.
- Not intended to diagnose, treat, cure, or prevent any disease. Individual results vary.
- Always follow product instructions. Consult a qualified professional if you have a medical condition, take medication, or are pregnant/breastfeeding.
- Discontinue use if irritation occurs.
6) Prohibited Uses
- Unlawful, infringing, or harmful activity.
- Unauthorized access, scraping, or interference with site operations.
- Reverse engineering except where permitted by law.
- Unapproved advertising, resale, or commercial exploitation of the site or products.
7) Intellectual Property
The site, content, design, logos, product names, and trademarks are owned by us or our licensors. You receive a limited, revocable, non-exclusive, non-transferable license to access and use the site for personal, non-commercial purposes. No other rights are granted.
8) User Content (Reviews, Posts)
If you submit reviews, comments, photos, or other content (“User Content”), you grant a worldwide, royalty-free, perpetual, irrevocable, transferable license to use, reproduce, modify, publish, translate, distribute, display, and create derivative works from your User Content in any media. You represent you own the rights to your User Content and that it is accurate, lawful, and non-infringing. We may remove or edit User Content at our discretion.
9) Third-Party Services & Links
The site may integrate third-party tools (e.g., payments, logistics, analytics) and link to external sites. We are not responsible for third-party content, policies, or practices. Use at your own risk and review their terms and privacy notices.
10) Subscriptions & Recurring Billing (if applicable)
By enrolling in a subscription, you authorize recurring charges at the disclosed interval until you cancel. You can cancel future renewals at any time via your account or order emails (cancellations apply to future cycles only).
11) Promotions, Gift Cards & Credits
- Promotions/discount codes are subject to their own terms and may be modified or withdrawn.
- Gift cards and store credits are non-refundable and not redeemable for cash unless required by law.
12) Disclaimer of Warranties
To the fullest extent permitted by law, the site and products are provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant the site will be uninterrupted or error-free.
13) Limitation of Liability
To the fullest extent permitted by law, we will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, data, or goodwill. Our total aggregate liability for any claim related to the site or products will not exceed the amount you paid for the product(s) giving rise to the claim. Some jurisdictions do not allow certain limitations; in those cases, this section applies to the maximum extent permitted.
14) Indemnification
You agree to indemnify, defend, and hold harmless us and our affiliates, officers, employees, and agents from any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from your breach of these Terms, misuse of the site, or violation of any law or third-party rights.
15) Force Majeure
We are not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, labor disputes, supply chain issues, war, terrorism, pandemics, utility failures, or governmental actions.
16) Changes to Site & Terms
We may modify the site and these Terms at any time. The Effective date above shows when these Terms were last updated. Your continued use after changes become effective constitutes acceptance. If you do not agree, stop using the site.
17) Miscellaneous
- Severability: If any provision is unenforceable, it will be modified to the minimum extent necessary or severed; the remainder stays in effect.
- No waiver: Failure to enforce any provision is not a waiver of rights.
- Assignment: You may not assign your rights or obligations without consent. We may assign these Terms.
- Entire agreement: These Terms and referenced policies constitute the entire agreement regarding the site and products.
18) Contact
Questions about these Terms?
- Email: info@moodqueen.com
- Website: www.moodqueen.com